Last Updated: 11/17/2025

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Towne & Grace (“Towne & Grace,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, store, and share your information when you visit our website, submit an inquiry, communicate with us, or otherwise use our services (“Services”).

By using our Services, you agree to the practices described in this Privacy Policy.

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1. Information We Collect

We collect information in the following categories:

a. Information You Provide

When you fill out a form, contact us, or communicate with us, you may provide:

• Name

• Email address

• Phone number

• Event details (date, estimated guests, notes, etc.)

• Preferred contact method

• Any other information you choose to share

b. Automatically Collected Information

When you visit our website or interact with our messages, we may automatically collect:

• IP address

• Device type

• Browser information

• Pages viewed

• Time spent on site

• Referral source

• Interaction data with emails/SMS (opens, clicks, replies, opt-outs)

This helps us improve customer experience and performance tracking.

c. Information from Third Parties

We may receive additional information through trusted service providers, such as:

• VenueAI (for automated follow-up and communication)

• Scheduling tools

• Advertising platforms (e.g., Meta, Google)

• CRM or booking systems

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2. How We Use Your Information

We use your information to:

• Respond to inquiries

• Provide customer service

• Schedule tours or calls

• Send event-related information

• Communicate updates, promotions, or reminders

• Improve our Services and website

• Track and analyze marketing performance

• Maintain legal and business records

We may send messages via:

• SMS/MMS

• Email

• Phone calls

• Automated or AI-assisted communication tools

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3. Communications & Automated Messaging

By submitting your information, you consent to receive:

• Text messages (including automated messages)

• Emails

• Phone calls

• Marketing and transactional messages

Your communications may be facilitated by our AI technology partner, VenueAI, which helps us respond faster and provide better service.

Message & data rates may apply.
Reply STOP to opt out of SMS at any time.
Use the unsubscribe link in emails to opt out of email marketing.

Transactional messages (e.g., event confirmations, billing, essential updates) may still be sent.

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4. How We Share Your Information

We do not sell your personal information.

We may share information only with:

a. Trusted Service Providers

These may include:

• VenueAI (AI-assisted messaging & CRM workflows)

• Email/SMS delivery partners

• Payment processors

• Scheduling tools

• Website hosting partners

• Analytics platforms

• Advertising platforms (for retargeting or attribution)

All partners are required to protect your information and use it only for service-related purposes.

b. Legal & Compliance Requirements

We may disclose information if required by law, court order, or to protect the rights, safety, or property of Towne & Grace.

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5. Cookies & Tracking Technologies

We may use cookies, pixels, and similar technologies to:

• Improve website functionality

• Analyze traffic

• Personalize content

• Measure marketing performance

• Retarget website visitors with ads

You can modify cookie settings in your browser at any time.

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6. Data Storage & Security

We use reasonable administrative, technical, and physical safeguards to protect your information.
However, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.

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7. Data Retention

We retain your information only as long as needed for:

• Providing Services

• Business needs

• Legal and regulatory requirements

You can request deletion of your personal data at any time (see Section 9).

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8. Children’s Privacy

Our Services are not directed to children under 13.
We do not knowingly collect information from anyone under 13.
If we discover such information, we will delete it promptly.

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9. Your Rights & Choices

Depending on your location, you may have rights to:

• Access your personal data

• Update or correct your information

• Request deletion

• Opt out of marketing communications

• Restrict or object to certain data uses

To exercise these rights, contact us at the email below.

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10. Changes to This Privacy Policy

We may update this Privacy Policy periodically.
Changes take effect when the updated version is posted on our website.
Continued use of the Services indicates acceptance of the updated Policy.

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11. Contact Us

If you have questions about this Privacy Policy or how your information is used, contact us:

For questions about these Terms or your information, contact us at:

Towne & Grace
Email: towneandgrace@gmail.com